Why Financial Institutions & Family Offices Are Adopting Outsourced Accounting & Investment Reporting Solutions to Serve Their High-Net-Worth Clients

In some corners of the private wealth management world, the word outsourcing, sometimes referred to as business process outsourcing (BPO), has become taboo. Oftentimes considered synonymous with offshoring, outsourcing has erroneously been painted as cheap work performed by unskilled labor.

But it only takes a bit of due diligence to find that these negative connotations are often an inaccurate portrayal of the true value of an outsourced service offering.

To that end, like other outsourced service providers to family offices and financial institutions, the Archway Family Office Services team is frequently faced with questions about our people, our processes and our technology—and, ultimately, why outsourcing may be the right solution.

To help answer this question, here are 10 reasons private wealth managers are leaning into outsourced services.

1. They can enhance your service quality

Enhanced service quality tops the list and it’s quite a simple notion.

Instead of spending time normalizing data, performing consolidations, paying bills or preparing and reviewing report packages, private wealth managers can do the thing they’re passionate about doing: serving their clients and delivering results that build client wealth.

2. They enable you to grow, quickly

A new advisor joins your firm and brings a dozen new clients with him. Is your team prepared to absorb the account aggregation and report preparation responsibilities that will soon follow?

When you’re in high growth mode, the last thing you want to do is realize your team is not equipped to scale. An outsourced service provider like Archway Family Office Services can help financial institutions and family offices smoothly onboard new clients or households, so that wealth managers can focus on helping their clients achieve their wealth goals.

3. They provide business continuity in the event of disaster or significant change

We’ve learned a lot of tough lessons throughout the pandemic, but one that stands out for businesses is strengthening their ability to overcome disruption.

Whether you’re trying to minimize the effects of a health crisis, employee departures or just a simple power outage, having a dependable outsourced service partner helps ensure that you can continue to meet the demands and expectations of your clients despite forces beyond your control.

4. They offer workforce stability in the face of employee turnover

Key man risk is one of the chief concerns amongst family offices and financial institutions. If an employee departs or a position needs to be eliminated, how do you ensure that your operations don’t falter?

From our vantage point, outsourced service providers should operate as a seamless extension of your internal team. Using operational documentation, thorough communication and repeatable processes, an outsourced service team can quickly take on additional responsibilities in the absence of key personnel.

5. They are built on operational expertise

There’s an old adage that says you can be great at one thing or good at a lot of things. We believe that you should always strive for greatness, which may mean leveraging third-party resources to perform key tasks that sit outside of your expertise or aren’t a valuable use of your time.

By partnering with an experienced BPO team, you have the opportunity to work with subject matter experts and highly-skilled operations professionals that are solely focused on a single function. Examples of commonly outsourced activities include:

• Portfolio reconciliation & consolidated investment reporting
• Personal expense management
• Tax preparation
• Partnership administration
• Legal services
• Trust administration

6. They help you manage risk

In some cases, particularly amongst private banks and other financial institutions, there may be compliance requirements related to particular service offerings that necessitate the need for third-party oversight. This oftentimes translates to creating a business relationship with an outsourced service provider.

Financial institutions and family offices can further manage their risk exposure by establishing service-level agreements (SLAs) with outsourced service providers that help define the who, what and when of service delivery.

7. They allow you to customize your solutions offering

We’ve all watched this scene play out before: you’re courting a new client who presents a unique set of wealth management demands and you need to spin up a new solution offering quickly. It can be an anxiety-inducing situation if you don’t already know what’s out there.

On the other hand, if your financial institution or family office has a pre-established relationship with an outsourced service partner, it’s much easier to explore other available services and expand your relationship on an as-needed basis. Additionally, you can craft tiered service offerings that span the range of your clientele—ensuring you’re delivering the right solutions to the right clients.

8. They provide efficiencies in your back-office

Most outsourced services focus on one of two areas: highly repetitive processes or highly specialized processes. The common thread between these two areas is that they both require a significant amount of time to complete.

By allowing an outsourced service team to absorb click-heavy, recurring operations like portfolio reconciliation, or time-consuming, tedious operations like family office partnership accounting, your staff can focus on doing what they do best and not worry about the monotony of data.

9. They can offer access to purpose-built technology

While some people may envision BPO firms as shops filled with endless rows of desks and people, the reality is that most outsourced service organizations rely on a key tool to help drive efficiency: specialized technology.

At Archway Family Office Services, our BPO teams use our proprietary family office software, the Archway Platform℠, to perform the nuanced operations that exist within family offices and financial institutions serving high-net-worth clients.

Then, using the Archway Client Portal, we can securely deliver the processed and formatted data to family office professionals, advisors and their end-clients in an intuitive, easy-to-use platform. This gives them the opportunity to engage with their financial information in an interactive, tech-forward way that may not exist if the family office was exclusively responsible for designing and developing the end-client reporting experience.

10. They can reduce your firm’s overhead costs

Maintaining technology can be expensive, especially if you are the designer, developer, quality assurer and information systems architect.

An outsourced service partner alleviates the need to maintain the technology—and the servers that run it—which can ultimately reduce your overhead IT costs. As both an experienced technology firm and an award-winning outsourcing provider, we can offer:

• Hosting and server maintenance
• Data backup and disaster recovery
• Ongoing technology enhancements via product upgrades and feature releases
• Software quality assurance
• Data collection and normalization
• System connectivity troubleshooting
• Product documentation and training

We know that outsourcing doesn’t always receive the recognition—and appreciation—it deserves, but the benefits of partnering with an outsourced service provider are demonstrated to be plentiful for private wealth management firms.

Whether you are seeking to ease the burden of client reporting, add new concierge services like client bill payment or offload the complex process of private fund bookkeeping and reporting, Archway Family Office Services is prepared to work and grow alongside your firm.

Check out our full suite of technology and outsourced service solutions for family offices and financial institutions to find out how we can help you better serve your high-net-worth clients.

How Operational Survival Tactics Will Translate In Newly Redefined Work Environments

In the first quarter of 2020, the world saw seismic shifts in the way businesses operated. Employees left their offices, receding into their private residences where the only means of connection was via email, video, phone or online chat.

Without a centralized office, there weren’t any drop-ins or quick sign-offs. Swivel chair processes as we knew them ceased to exist. And, in the thick of it—across geographies, industries and markets—we saw entire operations upended and antiquated workflows grind to a halt.

Much like the rest of the world, many family offices and financial institutions serving wealthy families scrambled to create continuity in the absence of the in-person processes they relied on to serve their clients.

And then we saw something extraordinary.

Wealth management firms became scrappy. Determined to make it to the other side, they mended broken processes with new technology and they invested in teams of people that provided scalability and extensibility in a totally digital world.

Now, as businesses begin to reopen, doors are unlocked and lights begin to flicker back on, the question has become: what will remain? What pieces of remote work will stick as employees find themselves back inside of the physical family office?

Based on our experience working with hundreds of wealth management organizations, here are four pandemic-fueled trends we believe will continue to be front and center for family offices and financial institutions as they balance managing a decentralized staff with providing meaningful client interactions across in-person, remote and hybrid work environments.

Technology Investment

According to Family Office Exchange’s 2021 State of the Ultra-Wealth Business report, an overwhelming percentage of family offices invested in new technology during the pandemic.

Ranging from integrated family office software solutions like the Archway Platform℠ to best of breed and purpose-built solutions like Canoe’s AI-based data extraction technology for alternative assets, family offices are ditching spreadsheets and industry-agnostic data management tools in pursuit of technology designed specifically for private wealth management firms.

Why It Sticks:

We are in the throes of a technological revolution. And while COVID-19 may have throttled the adoption of technology forward amongst wealth managers, we have seen new technology entering into our personal and work peripherals for several years now. Disrupting the status quo and ushering the wealth management industry into a new era of digital engagement, technology is—and has been—changing the way we manage, interact with and exchange wealth information.

As the next generation of wealth owners takes asset control, there will be a greater demand for modernization of all kinds. From tools that facilitate digital touchpoints with wealth managers to technology that offers a better way to track and report on future-facing asset classes like cryptocurrencies, NFTs, SPACs and other types of alternative assets, wealth managers should be prepared for rapid changes in technology expectations amongst younger clients.

At Archway Family Office Services, we believe that family offices and wealth management firms that choose to embrace the abundance of technology at their disposal in pursuit of innovative client experiences will be better able to attract, engage and retain clients moving forward.

Digitization of Routine Processes

It goes without saying that the global COVID-19 pandemic—and the transition from office parks to home offices—exposed critical holes in the operational processes of many family offices and other wealth management firms. Traditionally beset with manual touchpoints and face-to-face interactions, processes like bill payment and client reporting were at risk of failure when social distancing became the norm.

But over the course of roughly 16 months, these organizations were pushed to review their operating procedures. As they identified areas of inefficiency, they were able to utilize new and existing technology solutions to help them remotely complete these historically manual tasks.

Why It Sticks:

Between Q1 2020 and Q2 2021, Archway Family Office Services saw a drastic increase in the number of report packages automatically generated using the Archway Platform’s reporting tools. In June 2021, numbers continued to surge, with over 14,000 unique report sets created in a single month.

Using the platform's tools, clients can virtually collaborate on client reporting by sharing report packages across groups of approved users. The added efficiency of pre-configured, pre-scheduled reporting coupled with the ability to work together regardless of physical location has our clients well positioned to run a largely automated reporting process.

As some employees head back to the office and others continue to work from home, a digitized reporting process helps wealth management organizations effortlessly deliver timely, accurate client reporting.

And reporting isn’t the only process worth automating. Family offices are actively implementing automation when it comes to workflow processes, bill payment approvals, cash movements and financial data collection.

Digital Client Reporting Enablement

Twenty years ago, reporting was a one-dimensional output. Family offices would create basic financial reports using spreadsheets and PowerPoint presentations based on hand-consolidated data from accounting files, custodial statements and bank account summaries.

As time went on, technology companies found ways to pipe data between fintech systems, banks, custodians and asset managers. But reporting remained largely unaffected. PDF and Excel-based reports continued to be the predominant reporting mechanism despite the advancement in technology.

Then, COVID-19 hit. For 12+ months, we were asked to stay home. To avoid close contact with our family, friends and neighbors—and our clients. As in-person meetings fell off of calendars, family offices and financial institutions sought out other means of distributing client reports.

So, rather than sitting down at a desk to discuss quarterly or annual report findings, family offices took to digital tools to share financial insights with their clients.

Why It Sticks:

Tools like the Archway Client Portal became high in demand in as wealth management professionals sought out new ways to connect with their clients. While some family offices opted to only leverage the technology’s document sharing capabilities as a short-term holdover until in-person meetings could resume, others elected to share the technology with their clients in full.

With a bit of configuration and a touch of client service wizardry, family members gained on-demand, secure access to a brand new selection of interactive charts, graphs and tables. They were able to customize their portfolio views using self-defined sorting and grouping options.

And directly from their phones and tablets, they were able to dive deeper into their financial insights—from aggregated holdings, expense summaries, cash balances and net worth calculations to performance, risk and model-to-actual reporting.

Much like Pandora’s Box, once a client portal—and all of its bells and whistles—is open, there’s no dialing it back.

Family Office Outsourcing

Over-extended networks. Natural disasters. Power outages. Illness. Turnover.

Financial services firms across the globe have felt the fallout of the COVID-19 pandemic. Lessons have been learned—and continue to be learned—as we navigate our way back to the office. But amidst it all, one recurring theme has emerged: everyone needs a contingency plan.

In the family office world, that plan has been a resounding need for expanded service relationships, specifically through outsourcing. Necessitated by emergency situations, loss of employees pursuing new opportunities and a desire for continuity, family offices and financial institutions are eager to partner with versatile, client-centric firms.

Why It Sticks:

Life happens. And while we all collectively hope to put COVID-19 behind us, there will most certainly be another scenario that will have us dusting off our business continuity plans. Whether it’s the retirement of your family office controller, the departure of an investment reporting analyst or just a jammed MICR printer that puts you on your heels, it’s imperative to have a solution at the ready.

With more than 50 years of experience partnering with wealth management firms, Archway has had the unique opportunity to curate a powerful combination of technology, process and, most importantly, people—all of which is designed to be tailored to your firm’s specific needs so that you can operate under the most stringent circumstances and continue delivering a seamless, dependable client experience.

If you are interested in discussing how our award-winning technology and outsourced services can help you enhance and fortify your family office operations, schedule a call with a member of the Archway Family Office Services team.

Together, we can identify ways that we can help you:

• Upgrade your family office technology stack and enhance the speed and efficiency of your wealth management operations
• Centralize and automate your core accounting, investment data aggregation and reporting processes
• Introduce an engaging client experience using enriched financial insights and tech-forward digital reporting tools
• Reduce the key-man risk by partnering with a trusted team of accounting and operations professionals to perform certain tasks or functions in conjunction with—or on behalf of—your own family office team

A Short Checklist to Help Family Offices Identify Alternative Investment Reporting Inefficiencies

Over the past decade, alternative assets have become a mainstay in the portfolios of high-net-worth (HNW) families. According to the 2020 UBS Global Family Office Report, alternative assets—which include private equity, hedge funds and real estate—make up 35% of family office portfolios.

While these investments represent a significant portion of HNW assets, they’re seldom easy to track and report on as a component of the family’s larger wealth picture. Unlike traditional investments like equities and fixed income, alternatives lack concrete public reporting requirements. As a result, investors are dependent on third-party managers to receive timely, accurate data regarding their investments.

Over time, it seems that this dependency has morphed into complacency, where delayed access to alternative asset data is an expectation and manual transcription of hard-copy documents into digital formats is a given. The reality is that the process of tracking and reporting on alternative investments has remained steadily challenging.

But as new solutions emerge and the integration between family office software platforms grows stronger, the boundaries of efficiency are being redrawn.

Still, it can be difficult to pinpoint inefficiencies within a process that has remained largely unaffected for the past decade—and not for lack of want, but for lack of available solutions.

To help family offices identify inefficient processes and manual tasks ripe for automation, Archway Family Office Services partnered with Canoe Intelligence to put together an evaluation checklist featuring questions focused on five key areas of the alternative investment reporting process.

Five Core Family Office Reporting Operations for Alternative Assets:

• Document collection
• Data access
• Data transfer and delivery
• Report creation
• Report analysis

Post-evaluation, if you’ve found that your family office—like many others—is expending too much time and too many resources manually collecting, normalizing, consolidating and reporting on its alternative assets, it may be time to consider a purpose-built technology solution.

This is where Archway Family Office Services and our friends at Canoe can help.

Using modern, automated tools like Canoe Intelligence and the Archway Platform, family offices can relieve bottlenecks and bridge gaps commonly associated with aggregating and reporting on alternative assets.

Designed to be tightly integrated, Canoe’s automated approach to digitizing printed copies of alternative investment documents helps family office professionals streamline extraction, validation and delivery of alternative asset data into the Archway Platform.

By leveraging the two systems together, users can eliminate manual data entry and automatically incorporate alternative asset data into the Archway Platform’s specialized suite of family office reporting.

Interested in diving into the benefits of Archway’s strategic partnership with Canoe?

Schedule a call with a member of the Archway Family Office Services team to learn more about how the integration between the Archway Platform and Canoe can help your family office streamline its alternative investment reporting process.

A Glossary of Common Terms and Phrases Used by Family Office Technology Providers

Family offices in and of themselves use a language all their own. But intermingled with technology terms, it can be difficult to understand the jargon that is regularly used to describe family office software solutions and the problems they help solve.

To help you establish a basic understanding of the terms we—and many technology firms like us—use regularly, we’ve put together a list of simple definitions so that you can feel more comfortable engaging in a discussion around family office technology.

A

Account: A portfolio managed by a financial institution or a group of like assets such as hedge funds, private equity investments or personal assets.

Aggregation: The process of assimilating data across an individual’s or family’s assets—including cash, equities, fixed income, alternative investments, real estate and personal assets—to present a total net worth picture.

Application Programming Interface (API): A set of tools that allow a family office’s entire technology ecosystem to communicate by programmatically passing secured data between applications.

B

Best of Breed Family Office Technology: A solution with a singular, business-specific function such as alternative investment data aggregation systems, real estate management software, trust accounting platforms, performance reporting applications, expense management tools and document managers.

C

Cash Management: The operation of ensuring a family office has sufficient cash flow or liquidity to cover expenses.

Client Portal: An end-client facing digital reporting tool used to present the individual wealth owner’s total net worth and overall financial position within the family office.

Consolidation: See Aggregation.

D

Data Feed: Programs that automatically retrieve data files on a recurring basis from banks, custodians, brokerage firms and other outside vendors. The files may include daily transaction activity, security pricing, reconciliation data and cash balances.

Drill-Through: The ability to access underlying detail from summary-level financial reporting dashboards. Also can be used to describe the ability to navigate from one screen to another to access supplemental or related information.

E

Entity: A legal entity such as a trust, partnership, foundation, holding company, operating company or individual that requires its own set of financial reports. Most family offices are comprised of many entities.

Exposure: An individual wealth owner’s allocation of an entity’s underlying assets.

F

Family Office Ecosystem: The complete set of technology platforms and third-party service providers that are used to run a family office.

Financial Statements: A collective term used to describe the core set of financials produced by a family office including the balance sheet, income statement, trial balance and cash flow statement. Sometimes this term is broadened to include the entire suite of family office financial reporting, which may include performance, risk, allocation, exposure and holdings reports.

G

General Ledger System: Accounting technology leveraged by family offices that uses a core chart of accounts to balance debits and credits to ultimately track and report on underlying accounting detail.

H

Hybrid Technology Model: The use of software applications by family office staff to manage core, value-add operations while leveraging an outsourcing partner to handle ancillary functions due to capacity or specialization issues.

I

Implementation: The process of standing up a technology solution to reflect the structure of your family office, including entities and their underlying accounts, ownership, investment profiles and accounting rules.

In-House Technology Model: The use of technology by family office staff to manage the full breadth of family office operations and services.

Integrated Family Office Technology: All-in-one family office systems that offer comprehensive functionality across multiple business disciplines—like accounting, investment data aggregation and financial reporting—that utilizes a single, underlying data warehouse.

Integration: See Data Feed.

Investment Reporting: The suite of reports focused on analyzing investments across the family office including reports that depict time-weighted and money-weighted performance returns, Multiple on Invested Capital (MOIC), risk analytics and other relevant investment metrics.

L

Letter of Authorization (LOA): A document granting third-parties, such as technology providers, access to client account information held by outside financial institutions.

Look-Through Reporting: A type of reporting that can be used to consolidate direct and indirect holdings across multiple entities and layers of ownership within a family office.

M

Master/Feeder Structure: See Nesting.

Mobile Responsiveness: The ability for an application to automatically adapt to fit the screen size of multiple devices including smartphones, tablets, laptops and desktops.

N

Nesting: An investment, tax and family office structuring strategy whereby entities own other entities, creating multiple layers of ownership within a family office.

Net Worth: The aggregated value of an individual’s holdings including cash, equities, fixed income, alternative investments, real estate and personal assets, less any liabilities or money owed.

O

Outsourcing Model: Utilizing a third-party service provider to manage and execute the core operations of a family office.

P

Performance History: The collection of data spanning an investment’s entire lifecycle to enable inception-to-date and period-to-date performance comparisons.

Performance Reports: A subset of investment reports produced by family offices to measure the return on investment (ROI) for an individual asset or group of assets.

Portfolio: See Account.

Portfolio Management System: Financial technology used by family offices that aggregates, normalizes and reports on account (portfolio) information.

Profile: See Wealth Owner.

Proof of Concept: A compilation of use-cases designed by the family office to help them validate that a technology solution is capable of handling specific scenarios and core operations.

Q

Query: Unformatted data extracts that can be rendered in .csv or .xls formats to allow family office staff to apply custom formatting or transpose into third-party systems.

R

Reporting Dashboard: A set of on-screen reports, often customizable, that provide summary-level financial insights that are relevant to family office professionals and high-net-worth individuals. Dashboards often feature drill-through capabilities to provide quick access to underlying details.

Risk Analytics: Insights that help family offices measure an investment’s risk profile. Examples may include Sharpe Ratio, standard deviation, drawdown, alpha and beta.

S

Security: An investment or asset owned by a high-net-worth family or individual.

Security Master: The library of investments owned across a family office that are stored and categorized within a financial technology platform.

System Configuration: See Implementation.

T

Third-Party Data Aggregator: A data provider that links with thousands of banks, custodians and brokerage firms to retrieve basic financial information.

Treasury: See Cash Management.

U

User Interface: The front-end of a software application where you are able to input data and interact with the platform’s tools.

User Experience: The usability of a software application’s user interface, such as the ability to quickly add data and intuitively navigate the platform’s tools.

W

Wealth Owner: An individual family member with an ownership stake in all or a portion of the family’s assets.

Widgets: A software component, such as a reporting dashboard insert, that can be added and customized for the end-user.

Now that you have a handle on your family office fintech vocabulary, it’s time to put it into action. Schedule a call with a member of the Archway Family Office Services team to discuss how our family office technology and service solutions can help your family office address its accounting, investment data aggregation and financial reporting challenges.

A List of Five Client Portal Benefits for Family Offices

From a fintech perspective, a client portal is a digital tool used to present an individual’s total net worth and overall financial position.

More often than not, client portals are accessible as a standalone website or mobile app that provides an on-demand snapshot of an individual’s holdings. Most client portals use a combination of reporting elements like tables, graphs and supplemental documents to present the information in an easy-to-consume fashion.

Depending on the power of the underlying family office software and the completeness of the data, client portals can include simple data points like total account value, asset allocation and account value history, as well as more complex analytics like performance, risk and nested – or multi-layered – ownership values.

Although client portals tend to be more widely embraced by family offices working with Gen X and Millennials given their always-on, at-your-fingertips nature, they can also be beneficial for family offices serving older generations.

This has become increasingly evident given the widespread adoption of remote work environments in 2020, particularly as family offices are seeking to digitize specific processes like bill payment approvals and recurring report delivery.

In this new paradigm where physical distance is being supplemented by digital technologies, client portals are becoming an invaluable asset in the client service toolkit.

So what are the core benefits of using a client portal in your family office? Here’s our shortlist:

1. Customized Client Experience

A well-designed client portal will offer family offices the ability to deliver a personalized client experience for each family member using configurable dashboards, custom data groupings and optional functionality.

2. Frictionless Client Engagement

Allow family members to seamlessly participate in family office operations like bill payment approvals using an intuitive, elegant solution designed specifically with the end-client in mind.

3. Secure Data Sharing

Client portals use encrypted data and multi-level security protocols to reduce the risk associated with sharing highly-sensitive financial information between family office staff and end-clients.

4. Self-Service Access

Clients can access financial reporting and investment insights on-demand without requiring a phone call or email exchange with your family office team.

5. Digital Document Storage

In addition to on-screen reporting, many client portals feature document repositories where you can easily share monthly or quarterly reporting as well as other third-party documents.

In short, client portals help alleviate manual touchpoints and simplify how family offices communicate financial information to their end-clients.

Ready to explore a client portal for your family office? Check out the Archway Client Portal to discover how the Archway Platform and its digital reporting tools can help your family office modernize its financial reporting operations and deliver an engaging, interactive reporting experience to your end-clients.

Learn How an Enhanced Bill Pay Service Can Help You Create a Better Client Experience

Over the years, the term family office has come to represent a variety of organizations. The traditional line of thinking equates to a single family office, where one high-net-worth, often multi-generational, family carries the overhead costs of a dedicated accounting, investment and operations staff.

However, more recently, the term has expanded to include multi-family offices working with unrelated families and high-net-worth divisions of private banks that cater to the needs of wealthy families.

Regardless of how you define a family office, these firms tend to provide a core suite of services that may include investment strategy and measurement, management and client reporting, general bookkeeping, specialized accounting including partnership and trust accounting, tax preparation, and personal expense management.

While any of these services can be outsourced, we commonly see family offices seeking third-party support of one service in particular: personal expense management.

So, what is personal expense management?

Personal expense management traditionally encapsulates bill payment, bank account reconciliation, credit card analysis, vendor management and expense and cash flow reporting.

At this point, you might be wondering what the difference is between personal expense management and more commonly advertised bill payment services?

In general, personal expense management is a more comprehensive set of services that includes enhanced versions of traditional bill payment services alongside white glove concierge services and enriched financial reporting.

Lastly, why do family offices seek to outsource this particular function? For most, it’s a matter of capacity.

Personal expense management is a time-consuming set of operations, especially for family offices serving multiple generations and/or clients. Adding more households increases complexity and, subsequently, the amount of time spent paying bills, reconciling transactions and compiling reports.

Further compounding the situation, some family offices don’t have dedicated accounts payable staff. As a result, the workload is spread across the team or performed by accountants that could be completing more value-added tasks.

To help keep staff focused on nurturing client relationships and growing their business, these firms look to partner with a trusted service organization like Archway Family Office Services, where a dedicated team of operations and accounting professionals are able to absorb the operational intricacies of the family office’s bill payment and expense reporting processes.

But what about your end-clients? How does an outsourced personal expense management service add value for them?

High-Touch Client Service Professionals

Client service is a critical component to any business relationship, especially when your end-clients expect direct access to the individuals delivering the service. When outsourcing bill payment functions to a dedicated personal expense management team, your clients gain access to a group of service professionals operating as a direct extension of your own team.

More importantly, your clients will have the opportunity to interact with individuals who are exclusively focused on the nuances of their expense trends, bill payment requirements and reporting expectations, allowing your own internal teams to concentrate on the strategic, relationship-building discussions and action items.

Turnkey Digital Engagement Tools

Over-the-phone approvals and checks signed by hand are functional, but is there a more efficient alternative? We believe so.

At Archway Family Office Services we’ve built proprietary, cutting-edge technology that automates and digitizes historically manual accounts payable functions. As a result, our personal expense management service includes access to a customizable workflow tool that notifies you and your end-clients when a bill is pending approval, and allows you to quickly and easily submit digital approvals through a secure client portal with the click of a button.

This ultimately translates to a modern, technology-based client experience that doesn’t require technical resources on your end.

Secure, Trusted Operational Processes

As with any type of outsourced service, your third-party partner needs to be dependable and proven. This has become more relevant than ever in the wake of COVID-19 and the remote work environment that followed.

At Archway Family Office Services, we put oversight and security at the forefront of our solutions. Featuring dedicated P.O. boxes, trained staff and a time-tested technology infrastructure, your clients will benefit from decades of bank-grade security assessments, product development and process refinement, taking the onus off of your firm to check these boxes.

Bespoke Cash Flow and Expense Reporting

Most bill payment services can guarantee that your client’s bills will be paid correctly and on time. However, we recommend looking for service organizations that go beyond issuing payments and reconciling transactions—organizations that provide meaningful insights into your client’s bill payment and expense data.

Through our personal expense management service, Archway Family Office Services offers online interactive dashboards and easy-to-access reporting that depicts spending habits, credit card activity, cash flow, payment details and vendor records so that you and your clients have full transparency into the inflows and outflows of their accounts.

Having this level of detail accessible at their fingertips ultimately puts your clients in total control of their spending and empowers you to have well-informed conversations about their complete financial picture.

While outsourcing your firm’s bill payment and expense reporting operations provides a degree of continuity, some firms prefer to manage these processes in-house.

Today, hundreds of family offices, CPA firms and private banks are using family office accounting software solutions like the Archway Platform to deliver a superior personal expense management experience to their clients. Through the platform’s purpose-built tools, users are able to store digital invoices, track bills, reconcile bank accounts, manage workflow, cut checks and deliver comprehensive expense and cash flow reporting.

And for those who are somewhere in the middle, our flexible suite of accounts payable technology and outsourced services enable us to offer a hybrid model that allows clients to manage key functions of the bill payment process while leveraging Archway resources to manage time-consuming, repetitive tasks like collecting invoices and entering bills.

Regardless of your operational preferences, Archway Family Office Services can tailor a personal expense management offering that is unique to your firm, your processes and your clients.

Learn more about our award-winning Personal Expense Management service and how Archway Family Office Services can help you offer a world-class bill payment and cash flow reporting solution to your sophisticated high-net-worth clients.